Refund Policy

Policy Scope

This Refund Policy is applicable to all consumption orders on the Tommy Bahama retail e-commerce platform shopcidershop.it.com, clarifying the platform’s return, exchange and refund rules to protect the legitimate shopping rights and interests of every customer.

Return Eligibility & Time Limit

shopcidershop.it.com provides a 60-day free return service for all products. Within 60 days after customers receive the goods, if you are not satisfied with the products, the products have quality problems, or the goods do not match the order description, you can apply for a free return application. All returned products need to keep intact packaging, unused state and complete accessories to pass the platform’s return review.

Free Return Service

Our platform supports full free return service. Customers who meet the return conditions do not need to bear any return freight and handling fees. We adhere to the customer-centric service principle, reducing the shopping cost and risk of users, and providing worry-free after-sales return guarantee for every order.

Refund Processing Cycle

After the returned goods are received, inspected and confirmed to be compliant by the warehouse of shopcidershop.it.com, the official refund process will be initiated immediately. The refund will be successfully returned to the customer’s original payment account within 5 to 10 working days. The specific arrival time of the refund shall be subject to the processing cycle of the customer’s payment institution.

Refund Explanation

All refunds on the shopcidershop.it.com platform are settled in unified USD currency. In case of order discounts, promotions or partial returns, the refund amount will be calculated according to the actual payment amount of the order to ensure fair and standardized refund settlement.